Monday, 24 April 2017

Royal Navy (HIVE): Welfare Information Support Teams

Welfare Information Support

The Welfare Information Support Team is the first port of call for the Service Personnel and their families and friends who are looking for the advice, support and resources they need to deal with the rigours of life in the Royal Navy. These demands go beyond those of civilian life, such as pressures that come with separation from family and friends, or the potential dangers of deployment, to name just two. 

The resources delivered by the Welfare Information Support Team ensure that Service Personnel look our for, and after each other, and that they're more than the sum of their parts - and that they meet the Royal Navy objective to: "...provide accessible support services that strengthen and enhance the resilience and resourcefulness of Naval Service personnel, their families and communities."

Portsmouth (HMS Nelson): The Portsmouth Information Office, located within HMS Nelson, exists to provide bespoke information to the Service Community throughout Portsmouth and the surrounding areas.

Your Information Support Officers are: Lauren Halpin (Outreach Support) and Sara Joyce.

Get in touch: 
Tel: 02392 722151
If you prefer to use Social Media you can also post on our Facebook page, Tweet us @RNRMWelfare #WIOPortsmouth or post in the Welfare Information forum.

Other areas: For opening times and specific information on your local information office clink on the links.

Quest Magazine - April 2017 edition

Pathfinder April 2017

Friday, 21 April 2017

Bus Service- Marchwood, Hythe & Calshot

Your local bus service

Click HERE for the timetable. 

Thursday, 20 April 2017

Broadband providers drop cancellation fees for Armed Forces personnel

Defence Minister Mark Lancaster has announced that Armed Forces personnel will no longer have to face cancellation fees for their broadband and media packages when posted overseas or to another part of the UK. 
The commitment from the UK’s biggest broadband providers representing 95 per cent of Britain’s broadband market comes into force immediately, and will benefit tens of thousands of Forces households in the UK and abroad.

The change agreed to under the tenets of the Armed Forces Covenant includes BT, Sky, EE, Plusnet, Talk Talk and Virgin Media, who have all committed to treating military personnel fairly when cancelling their contracts.

Find further details HERE

Information for Service Leavers - Transiiton Information Sheet 10

Tuesday, 4 April 2017

British Forces Post Office (BFPO) Smart Phone apps

Smartphone apps

You can find BFPO numbers, find UK retailers who post products to BFPO addresses, and calculate your postage costs by downloading:

You can find out when your items will be delivered by downloading:
You can only use these apps to track mail in the BFPO system. You may have to use other websites or apps to track mail sent to a UK address.

BRITISH Forces Post Office (BFPO) - APP

Find out more about BFPO at this link: CLICK HERE

Storybook Soldiers

BFPO Enquiries

If you would like further clarification of entitled BFPO locations, please contact theBFPO Enquiries Team on Telephone: 03457 69 79 78

If you need to contact us:
Telephone 03457 69 79 78 (calls are charged at local rate in the UK)
Alternative 020 8589 3450 Civil, 94676 3450 Military
Fax 020 8589 3309 
Or write to
BFPO Enquiries
West End Road
HA4 6DQ 

Deployment Information Packs

If you soldier spouse or family member is deployed and you have not received a pack contact HIVE:
 02380 862172

Deployment information packs are available from Marchwood HIVE

Improved mail service ensures loved ones can stay in touch

The new contract with Neopost will mean Britain’s Armed Forces will continue to receive hard copy, secure mail, including photos, from their loved ones, for free and with no break in service as the new imail INtouch system takes over from the e-bluey on 1 April 2017.
The new imail INtouch system will allow users to send up to eight pages, including high definition photographs and official documents. The old e-bluey system that is being replaced only allowed single pages to be sent and did not support high definition photographs.
The MOD is committed to the welfare of its people and enshrined the Armed Forces Covenant in law, a promise from the nation that those who serve or have served, and their families, are treated fairly. Replacing the ageing e-bluey service is recognition of the fact that, to provide the best possible communication system for service personnel overseas, we must take advantage of the latest technology. This is why the funding for e-bluey is being redirected to imail INtouch and development of cutting-edge communications solutions.

Huggable Heroes